primeregenthotelnkubu@gmail.com | +254 717 111 558

Disclaimer

Welcome to the official website of Prime Regent Hotel. By accessing and using this website, you acknowledge and agree to the terms and conditions outlined below. This disclaimer provides important information regarding your use of this website and the services offered by Prime Regent Hotel. Please read carefully.

1. Booking & Reservation Disclaimer

All bookings made through this website are subject to availability at the time of reservation. While we aim to provide real-time updates regarding room availability, fluctuations in demand, system errors, or other unforeseen circumstances may lead to changes in rates, room types, or availability. Prime Regent Hotel reserves the right to modify or cancel any reservation, particularly in cases of overbooking or technical issues.

Prices and Offers: Prices for rooms, packages, and services on this website may change without prior notice. Promotions and special offers are subject to specific terms and conditions, including but not limited to minimum stays, booking windows, and availability.

Booking Confirmation: All bookings are subject to confirmation by Prime Regent Hotel. A confirmation email or notification will be sent to the provided email address, which constitutes an official reservation.

2. Website Content Disclaimer

The content available on this website, including text, images, graphics, and other materials, is provided for general informational purposes only. While we make every effort to ensure the accuracy and timeliness of the information presented, Prime Regent Hotel makes no representation or warranty, express or implied, regarding the completeness, accuracy, or reliability of the content.

Use of Content: All content on this website is provided "as is" without any warranty of any kind. Prime Regent Hotel does not accept responsibility for any errors or omissions on the website and is not liable for any damages arising from reliance on the content.

Changes to Content: We reserve the right to modify, update, or remove any content on this website at any time, without prior notice. We also do not guarantee the website will be free of errors, interruptions, or issues with compatibility across different devices or browsers.

3. Image & Media Use Disclaimer

Some of the images, photographs, and other media on this website may have been provided by former employees, external collaborators, or sourced from publicly available platforms. While we make all reasonable efforts to ensure that content is used legally, Prime Regent Hotel does not claim ownership of all media unless specifically noted.

Third-Party Media: If you are the copyright holder of any media used on this site and believe that your work has been used without proper authorization, please notify us immediately. We will review your claim and take appropriate action, which may include removing the content or providing proper attribution.

Sourcing & Permissions: All images and media used are done so in good faith, with the intent to follow copyright law. However, it is possible that some content may not have been properly credited or licensed. If you have any concerns regarding image use, please contact us directly.

4. Liability Disclaimer

Prime Regent Hotel shall not be held liable for any direct, indirect, incidental, or consequential damages that may arise from using this website, booking services, or staying at our property. This includes, but is not limited to, loss of personal property, injury, health issues, or damages to guests.

Guest Property: Guests are responsible for securing their personal belongings during their stay. Prime Regent Hotel will not be liable for the loss, theft, or damage of any personal items.

Injuries or Accidents: Prime Regent Hotel will not be liable for any injuries, accidents, or illnesses that occur while guests are staying on the premises, except in cases of gross negligence or where required by law.

5. Third-Party Links Disclaimer

This website may contain links to third-party websites or resources, such as business partners, suppliers, or social media platforms. These external links are provided for convenience and reference purposes only. Prime Regent Hotel does not control, endorse, or guarantee the accuracy, completeness, or reliability of the content on external sites.

Use of Third-Party Sites: By clicking on third-party links, you are leaving our website and are subject to the terms and conditions and privacy policies of those external sites. Prime Regent Hotel is not responsible for the content or availability of these linked sites and makes no representation regarding the legality, quality, or suitability of any services or products they offer.

6. Health & Safety Disclaimer

While Prime Regent Hotel adheres to local, regional, and international health and safety regulations to ensure a safe and comfortable stay for all guests, guests are responsible for their own safety and health during their time at our property.

Guest Responsibility: Guests are expected to exercise caution in all hotel areas and follow all posted guidelines, signage, and staff instructions for their own well-being.

Hotel Liability: Prime Regent Hotel shall not be held liable for personal injuries, accidents, or medical issues that may arise during a guest’s stay, unless directly caused by the hotel’s negligence or failure to meet safety standards.

Emergency Situations: In case of an emergency, guests are encouraged to promptly contact hotel staff, who will provide assistance in line with local emergency protocols.

7. Privacy & Data Disclaimer

Prime Regent Hotel respects your privacy and is committed to protecting your personal data. Personal information collected through this website, such as contact details, reservation information, and payment data, will be used solely for the purpose of booking reservations, improving guest services, and communicating important updates.

Data Usage: We do not sell, rent, or lease your personal information to third parties. Your data may be shared with trusted service providers, such as payment processors, for transaction purposes, but we ensure that all parties comply with applicable privacy laws.

Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and Prime Regent Hotel cannot guarantee complete security.

8. Wi-Fi & Internet Usage Disclaimer

Guests have access to complimentary internet services during their stay. However, Prime Regent Hotel does not guarantee uninterrupted, error-free, or secure internet access.

Responsibility: Guests are responsible for ensuring their own security when using the internet on hotel premises, including safeguarding personal information and using secure connections. Prime Regent Hotel is not liable for any data loss, privacy breaches, or damages that may occur due to internet usage.

Lawful Use: Guests are expected to use the hotel’s internet services for lawful purposes only. Any illegal activities, including unauthorized access to other systems, distributing harmful content, or violating local or international laws, will be reported to the authorities.

9. Promotions & Offers Disclaimer

Promotions and special offers featured on the website are subject to specific terms and conditions, which may include minimum stays, booking windows, limited availability, or other restrictions.

Changes to Offers: Prime Regent Hotel reserves the right to modify, extend, or withdraw any promotions or offers without prior notice. All promotions are subject to availability and cannot be combined with other discounts or offers unless explicitly stated.

10. Force Majeure Disclaimer

Prime Regent Hotel shall not be held liable for failure or delay in performance of any obligations under these terms due to unforeseen circumstances or events beyond our reasonable control. These may include, but are not limited to, acts of nature (e.g., hurricanes, earthquakes, floods), government actions, pandemics, strikes, or failure of public utilities.

Guest Understanding: In the event of such a force majeure situation, Prime Regent Hotel will make reasonable efforts to notify affected guests and provide alternative solutions where possible. However, we are not responsible for any inconvenience, losses, or damages arising from such events.

Contact Us
For any questions or concerns regarding this disclaimer or the services we provide, please feel free to Contact us directly. We are happy to address any issues or clarify any points mentioned here.