Prime Regent Hotel - Terms and Conditions
1. Introduction
Welcome to Prime Regent Hotel! By accessing and using our website or booking a stay at our hotel, you agree to comply with and be bound by these Terms and Conditions. Please read these terms carefully before proceeding with your booking.
2. Booking & Reservation Policy
2.1 Reservation Confirmation: All reservations made through our website are subject to availability and confirmation by Prime Regent Hotel. A reservation is only confirmed once you receive an official confirmation email from us. Bookings are not considered final until you receive this confirmation.
2.2 Room Availability and Pricing: Room availability and prices are subject to change without notice. While we make every effort to ensure the information on our website is accurate, there may be fluctuations in room rates, availability, or offers due to unforeseen circumstances. Prime Regent Hotel reserves the right to modify or cancel any reservation in the event of overbooking or technical issues.
2.3 Payment Terms: Guests must provide a valid payment method at the time of booking. The hotel may pre-authorize your credit card to confirm the reservation. Full payment may be required upon check-in or checkout, depending on the booking conditions and offer selected. Prices are subject to taxes and service charges where applicable.
2.4 Cancellation and No-Show Policy: Please refer to the individual booking terms for cancellation policies. Prime Regent Hotel reserves the right to charge cancellation fees, especially for no-shows or late cancellations as outlined in the booking agreement. Refunds for cancellations will be processed in accordance with the specific rate and cancellation conditions associated with your reservation.
3. Guest Conduct and Responsibilities
3.1 Guest Behavior: Guests are expected to conduct themselves in a manner that is respectful and does not disrupt the comfort or safety of other guests. Any inappropriate behavior, including but not limited to noise disturbances, abuse of hotel staff, or any form of violence, may result in immediate eviction from the hotel without a refund.
3.2 Property Damage: Guests are responsible for any damages caused to hotel property during their stay. In the event of damage, Prime Regent Hotel reserves the right to charge the guest’s credit card for repairs or replacement costs.
3.3 Guest Property: Prime Regent Hotel is not responsible for any loss, theft, or damage to personal belongings brought into the hotel. It is recommended that guests use the hotel’s safe or other secure methods to store valuables.
4. Hotel Services and Use of Facilities
4.1 Room and Facility Use: Rooms and other hotel facilities, including dining, the conference room, and bar, are provided for the guest’s comfort and enjoyment. The hotel reserves the right to refuse service to guests who do not comply with hotel policies or whose actions disrupt the hotel environment.
4.2 Health and Safety: Prime Regent Hotel follows all applicable health and safety regulations to ensure a safe environment for our guests. However, guests are expected to follow safety protocols and use hotel facilities responsibly. The hotel will not be held liable for any injury, accident, or illness occurring during the guest’s stay unless caused by the hotel’s negligence.
4.3 Services and Availability: Prime Regent Hotel makes every effort to maintain consistent service availability, but certain services (such as dining, spa, or conference rooms) may be subject to availability, maintenance schedules, or external factors. The hotel reserves the right to make changes to services and amenities without prior notice.
5. Privacy and Data Protection
5.1 Data Collection and Use: Prime Regent Hotel collects personal information from guests, including but not limited to contact details, reservation information, and payment data. This information is used to process bookings, provide services, and enhance the guest experience. We will not sell, rent, or lease your personal information to third parties.
5.2 Data Security: Prime Regent Hotel takes appropriate measures to protect personal information from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Use of Website and Content
6.1 Website Content: The content provided on the Prime Regent Hotel website, including text, images, and other materials, is for informational purposes only. While we strive to ensure that all information is accurate and up-to-date, Prime Regent Hotel makes no representation or warranty as to the accuracy, completeness, or reliability of the website content.
6.2 Third-Party Links: Our website may contain links to third-party websites for your convenience. Prime Regent Hotel does not control or endorse these third-party websites and is not responsible for the content or services provided by them. Clicking on third-party links will take you to external websites, and you are subject to their terms and conditions.
7. Limitation of Liability
Prime Regent Hotel shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services, the website, or from any events that occur during your stay. This includes but is not limited to, damage to personal property, injury, health issues, or loss of data.
7.1 Force Majeure: Prime Regent Hotel will not be liable for failure to fulfill obligations due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
8. Images and Media Use
8.1 Image Disclaimer: Some images and media on our website may have been provided by former employees or external collaborators and are used with permission. We make every effort to ensure that all content is legally used, but if you believe that any image or media infringes on your copyright, please contact us immediately, and we will take appropriate action.
8.2 Ownership of Content: The content on the Prime Regent Hotel website, including images, graphics, and written materials, is owned by Prime Regent Hotel or its licensors and is protected by copyright laws. No content may be reproduced, distributed, or used without express permission.
9. Modifications to Terms and Conditions
Prime Regent Hotel reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review the terms periodically. Continued use of our services constitutes acceptance of any updated terms.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from or related to these Terms and Conditions shall be resolved through binding arbitration in the jurisdiction.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact Prime Regent Hotel at:
Email: info@primeregenthotel.com
Phone: +254717111558